Terms of Service

Laundry Bag Usage

All laundry must be dropped off in the designated laundry bag provided by our service. The bag must be securely closed and not overfilled. Overfilled bags will incur additional charges.

Machine Washer and Dryer Safe Items

Only submit items that are machine washer and dryer safe. Items requiring individual attention, such as those with beads, prints, or custom work, are not our responsibility. If you are unsure about an item’s suitability for machine washing and drying, do not include it in your laundry.

Bulk Items Exclusion

This program excludes bulk items that require individual cleaning or drying, such as comforters, blankets, and pillows. These items will be charged individually.

Heavily Soiled Clothes

Heavily soiled clothes are not allowed. Clothes must be free from food, human or animal waste, and other contaminants before submission. Additional charges may apply. We reserve the right to deny cleaning of any specific order.

Turnaround Time

The turnaround time for laundry service is 36 hours from the time of drop-off.

Subscription and Cancellation Policy

Our subscription is billed every 4 weeks. You can cancel your subscription at any time, but there are no refunds. Upon signing up, you receive the next 4 weeks of unlimited laundry service. Canceling your subscription will prevent automatic renewal for another 4-week period.

Subscription Level Changes

Clients can request to change their subscription level in-store only by submitting their current subscription bag in exchange for their new subscription bag. Frequent changes in membership are discouraged and may result in a ban from subscribing.

Pick-Up and Delivery

Pick-up and delivery services are available for an additional charge. Arrange for pick-up and delivery over the phone by calling the store number.

Damaged and Lost Bags

In the case of a damaged bag, a replacement will be provided at no extra cost when the damaged bag is submitted. In the case of a lost bag, a replacement bag will be provided at the cost of a new bag. Clients cannot purchase additional bags. To increase laundry capacity, clients must change their subscription to one that provides a larger bag.

Membership Termination

We reserve the right to cancel client memberships at our discretion.